Snowshack Software terms

These terms are an agreement between you and Snowshack Software LLC ("Snowshack," "we," "us"), a California limited liability company. They apply to Snowshack Software LLC websites, apps, and games — currently Spellshooter 2, Alpenkeep, Ampledger, and AlpenForm — unless a product presents its own separate terms, in which case those terms control for that product. By using a Snowshack product — and, where a product presents these terms for acceptance, by indicating your acceptance — you agree to these terms.

Eligibility

Snowshack products are not directed to children under 13, and you must be at least 13 years old to use them. If you are under the age of majority where you live, you may use Snowshack products only with the involvement and consent of a parent or guardian, and only where permitted by applicable law and the terms of the app store you downloaded from. By using a Snowshack product, you confirm you meet these requirements.

License to use Snowshack products

Subject to your compliance with these terms and your continued eligibility and access, Snowshack grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, access, and use Snowshack products on devices you own or control, solely for your own personal, non-commercial use. This is a license, not a sale, and it exists only for so long as you access and use the applicable Snowshack product in accordance with these terms; it is not a permanent or perpetual right. Snowshack and its licensors retain all right, title, and interest in and to Snowshack products, and no rights are granted to you except as expressly stated in these terms.

Some features, tiers, or content are available only with a paid purchase, an in-app purchase, or an active subscription. Your license to access and use any paid feature, tier, or content is further conditioned on your completing the applicable purchase and, for subscriptions, keeping your subscription active and paid in full. If a required payment is not completed, is reversed, charged back, or refunded, or if a subscription lapses, expires, or is canceled, your license to the affected paid feature, tier, or content ends, and access to it may be suspended or removed — without affecting your right to any free tier you remain eligible to use.

This license is revocable and non-transferable, and it terminates automatically if you stop accessing or using the product, upon non-payment or lapse of a required purchase or subscription, if you violate these terms, or upon termination of your access as described in these terms. Your use of any Snowshack product you obtain through a third-party app store or platform (such as the Apple App Store or Google Play) is also subject to that store's or platform's terms and any end user license agreement or minimum terms it requires (see "App store additional terms" below); those additional terms layer on top of these terms, and where they conflict with or impose requirements beyond these terms, the app store's or platform's terms govern for that platform. Use Snowshack products only as permitted by law and by any applicable app store rules. Do not misuse, interfere with, reverse engineer, decompile, resell, sublicense, or attempt to access Snowshack products in unauthorized ways.

Restrictions

Except to the extent this restriction is prohibited by applicable law or expressly permitted by these terms, you agree not to, and not to permit or enable any third party to:

• copy, reproduce, distribute, republish, publicly display, or publicly perform a Snowshack product or any part of it;
• sell, resell, rent, lease, lend, sublicense, assign, or otherwise transfer or commercially exploit a Snowshack product;
• modify, adapt, translate, or create derivative works based on a Snowshack product;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of a Snowshack product (except, and only to the extent, applicable law expressly permits this despite this limitation);
• remove, obscure, or alter any copyright, trademark, or other proprietary notice;
• circumvent, disable, or interfere with any security, access-control, digital rights management, rate-limiting, or authentication feature of a Snowshack product;
• use any robot, spider, scraper, or other automated means to access, harvest data from, or interact with a Snowshack product, or otherwise access it other than through the interfaces we provide;
• probe, scan, or test the vulnerability of, or breach or bypass any security or authentication measures of, a Snowshack product or its related systems;
• use a Snowshack product to build, train, or improve a competing product or service, or for any benchmarking or competitive-analysis purpose;
• introduce any virus, malware, or other harmful code, or use a Snowshack product in any way that could damage, disable, overburden, or impair it or interfere with any other party's use; or
• use a Snowshack product in violation of any applicable law, regulation, or third-party right, or in violation of any applicable app store rule.

Accounts, subscriptions, and payments

Some products may require an account or offer subscriptions and in-app purchases. Depending on the product and platform, purchases may be processed by the Apple App Store, Google Play, or a third-party payment processor used for web purchases (such as Stripe) or in-app billing infrastructure (such as RevenueCat). Purchases made through an app store are governed by that app store's own terms, and cancellation, refund, and auto-renewal rights and mechanics are handled by that store or payment processor, not by us directly. Where we control the checkout (for example, a web subscription), we will disclose the price, billing frequency, and cancellation method clearly before you pay, and auto-renewing subscriptions may be canceled at any time before the next renewal date through the method described at checkout or in your account settings — the specific commitments we make for those sales are set out under "Auto-renewing subscriptions we sell directly" below.

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorized use.

Except where a refund is required by applicable law, and except for the two refund commitments we make below (a renewal charged without the disclosures, consent, reminder, or cancellation path described under "Auto-renewing subscriptions we sell directly," and a paid early-access term we discontinue under "Pre-release, beta, and early-access products"), all fees and charges are non-refundable, and you will not receive a refund or credit for amounts already paid, for partially used subscription periods, or for periods during which you did not use a paid product. If we suspend or terminate your access to a paid product because you breached these terms or misused the product, we are not obligated to refund any prepaid amounts, and you forfeit the unused portion of that prepaid term. We may, in our sole discretion, choose to provide a pro-rated or other refund in a particular case, but doing so does not obligate us to provide a refund in any other case. Purchases made through a third-party app store (such as the Apple App Store or Google Play) are subject to that store's refund and cancellation policies, and refunds for those purchases are handled by the store, not by Snowshack.

Auto-renewing subscriptions we sell directly

This section applies whenever you buy a Snowshack subscription from us on the web rather than through an app store — in that case we are the seller, and these commitments are ours, not a store's. They are in addition to anything else in these terms, and where they conflict with another part of these terms, this section controls for that subscription.

• What you will see before you pay. On the checkout screen itself, before you enter payment details, we will show you in plain language and in a form you cannot miss: the price, what you get, the length of the billing period, the fact that the subscription renews automatically until you cancel, the date of the first renewal, the amount you will be charged at renewal (including, where a price is introductory or promotional, how long that price lasts and what the price becomes afterward), and how to cancel.
• You have to agree to the renewal, separately. We will obtain your affirmative consent to the auto-renewing term itself — a distinct, unticked choice you make, not a pre-checked box, not consent buried in a link, and not something we infer from your clicking "buy."
• A receipt you can keep. After you subscribe, we will email you an acknowledgment that repeats the terms above — what you bought, the price, the renewal period and date, and the cancellation instructions — in a form you can retain.
• Cancel online, in no more steps than it took to subscribe. You can cancel at any time, effective at the end of the current paid period, through your account's subscription page or the link in your receipt. Cancellation is self-service and immediate: you will never have to call us, wait for business hours, chat with anyone, explain yourself, or send an email to stop a renewal. If that path ever fails for you, emailing [email protected] with "cancel" and the address you subscribed with is a valid cancellation, effective on the date you send it.
• A reminder before an annual renewal. For any subscription with a term of a year or longer, we will email you between 15 and 45 days before each renewal, telling you that it is about to renew, the amount and date, and how to cancel.
• No surprise price increases. If the renewal price changes, or a promotional price is ending, we will email you at least 15 days before the new price is charged, stating the new amount and the cancellation path, and you may cancel before it takes effect.
• If we got any of that wrong. If we charge a renewal without having given you the disclosures, consent, reminder, or cancellation path described above, email us and we will refund that charge. That is our commitment regardless of the general no-refund rule below.

Subscriptions and purchases made through the Apple App Store or Google Play are not covered by this section: those stores handle disclosure, consent, renewal, cancellation, and refunds under their own terms, and you manage or cancel them in your App Store or Google Play account settings.

Pre-release, beta, and early-access products

Some Snowshack products, or features within them, are offered before general release — as a beta, pilot, early-access, or TestFlight build, whether or not we charge for it. When you use one, you accept that it is unfinished: it may be unstable, incomplete, or unavailable; it may change substantially or be discontinued; data you create in it may be lost, reset, or migrated imperfectly; and support is best-effort. Do not rely on a pre-release build as the only copy of anything that matters to you, and keep your own records of important information. Anything we tell you about a planned feature, release date, or future price during a beta is a current intention, not a promise. If we charge for early access and then discontinue the product or materially remove what you paid for during a term you have already paid, email us and we will refund the unused portion of that term. Where you were invited at no charge, no fee is due and none is owed back.

AI-assisted and third-party-processed features

Some Snowshack products include features that use artificial intelligence or other third-party services to help process content you provide — for example, Ampledger's photo-based panel reconstruction feature, which uses a third-party AI service provider to help interpret photos you capture and generate a suggested breaker map for your review, and Alpenkeep's optional Trip Intelligence feature, which uses a third-party AI service provider to interpret a free-text trip brief you type into a structured trip plan for your review. AI-assisted output is a suggestion, not a verified fact: you are responsible for reviewing, correcting, and confirming any AI-generated result (such as a breaker label or an interpreted trip plan) before relying on it, including for anything safety-related. See our Privacy Policy for what we share with third-party service providers and why.

Product information

We try to keep product descriptions accurate, but products in active development may change before or after release. Features shown on this website may be updated, renamed, delayed, or removed.

User content and sharing

Some Snowshack products let you create, upload, store, or share content (for example, panel maps and labels, notes, photos, ski profiles, or other information, and including inviting other people — such as household members or an electrician — to view or edit shared data) ("User Content"). As between you and Snowshack, you retain all ownership rights you already have in your User Content. Snowshack does not claim ownership of your User Content.

You grant Snowshack a worldwide, non-exclusive, royalty-free license to host, store, copy, reproduce, process, adapt, and reformat your User Content, and to display and transmit it back to you and to others you direct, solely as needed to operate, provide, secure, maintain, and improve Snowshack products and to comply with law. This license lasts only as long as we retain your User Content and ends when it is deleted from our systems in the ordinary course, except for copies retained in backups or as required by law. We will not sell your User Content, and we will not use it for advertising or to train AI models except as specifically described in our Privacy Policy or with your consent.

You are solely responsible for your User Content. You represent and warrant that you own or have all necessary rights, licenses, and permissions to your User Content and to grant the license above, and that your User Content — and our use of it as permitted here — does not and will not infringe or violate any third party's intellectual property, privacy, publicity, or other rights, or any applicable law. Do not submit or share content that is unlawful, harmful, infringing, deceptive, abusive, or that contains anyone else's personal information without a lawful basis to do so. You are responsible for who you invite to access shared content and what access you grant them; we are not responsible for what an invited collaborator does with content you choose to share with them.

We are not obligated to monitor User Content, but we may review, remove, disable, or restrict access to any User Content, at our discretion, that we reasonably believe violates these terms or applicable law, or that creates risk or liability for Snowshack or others. Where reasonably practicable and lawful, we will try to notify you.

You are responsible for maintaining your own copies of your User Content. Snowshack products are not a backup service, and we are not liable for any loss of User Content to the extent permitted by law.

If you send us suggestions or feedback about a Snowshack product, you grant Snowshack a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you.

Leaderboards, friends, and fair play (Spellshooter 2)

Spellshooter 2 offers optional, opt-in online features — leaderboards, friend codes, and score sharing. If you turn these on, you agree that your chosen player name/alias and any scores you submit may be shown publicly and to players you connect with, and that you have no expectation of privacy in an alias or score you submit. Do not choose an alias that impersonates someone, is offensive, or contains personal information about you or anyone else, and do not use friend codes, reports, or blocks to harass, abuse, or contact others against their wishes.

Leaderboard scores are recorded for casual play; we do not independently verify every submission before it is recorded. We may review, remove, adjust, or invalidate any alias, score, or leaderboard entry, and may suspend or remove your access to online features, at our discretion — including where we reasonably believe it was achieved through cheating, exploitation, automation, or error, or to enforce these terms or protect the community. You must be 13 or older to use these features. See our Privacy Policy for what data these features collect and who processes it.

Copyright complaints

If you believe content on a Snowshack product infringes your copyright, send a written notice to [email protected] identifying the work, the allegedly infringing material and its location, and your contact information. We will review and respond to good-faith notices.

Intellectual property

Snowshack Software, Snowshack product names, logos, graphics, software, and website content are owned by Snowshack Software LLC or its licensors. These terms do not grant permission to copy or redistribute Snowshack products or branding except as allowed by law.

Disclaimers

Snowshack products are provided "as is" and "as available," and may contain bugs or interruptions. AI-assisted and recommendation features (including breaker mapping, gear suggestions, and similar outputs) are provided for informational convenience only and are not a substitute for professional inspection, advice, or judgment — this matters most where safety is involved, such as working with an electrical panel. Always treat any circuit as energized until you have confirmed otherwise: before touching any wiring, outlet, fixture, or device, verify that the circuit is de-energized using an appropriate outlet or voltage tester, and never rely on a Snowshack product, a breaker label, or a panel map alone to determine whether a circuit is live. Electrical work carries a risk of serious injury or death; you assume all risk of any decision to work on or around electrical systems, and you agree that any panel map or label you create or confirm reflects your own verification, not Snowshack's.

Snowshack products do not provide medical, health, or professional fitness advice, and nothing they output is a diagnosis, a treatment plan, or a substitute for a qualified professional. This matters most in AlpenForm, which records readiness and injury flags and training performance and uses them to suggest workouts: those suggestions are informational only, they are not supervised instruction, and they do not account for everything a clinician or coach who knows you would. Consult a qualified professional before starting, changing, or continuing any exercise or recovery program, and stop and seek care if you experience pain, injury, or other symptoms. Skiing, training, and physical activity carry an inherent risk of serious injury; you assume that risk, and you agree that any decision to train, ski, or return from injury is yours, not Snowshack's. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Snowshack Software LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, business, or goodwill arising from or relating to use of Snowshack products, whether based on warranty, contract, tort (including negligence), or any other legal theory, and even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to these terms or your use of a Snowshack product will not exceed the greater of (a) the total amounts you actually paid us for the specific product giving rise to the claim during the three (3) months immediately preceding the event giving rise to the liability, or (b) twenty U.S. dollars (US $20.00). If you have paid us nothing, our total aggregate liability will not exceed US $20.00.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limits may not apply to you. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit us to limit. In that case, our liability is limited to the least extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold Snowshack Software LLC harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of a Snowshack product, your content, or your violation of these terms or applicable law.

Termination

You may stop using a Snowshack product at any time; where a product supports account deletion, instructions are provided in-app or by emailing [email protected]. We may suspend or terminate your access to a Snowshack product if we reasonably believe you have violated these terms, misused the product, or created risk or legal exposure for us or other users. Sections of these terms that by their nature should survive termination (including the license grant's ownership reservations, restrictions, intellectual property, user content licenses you have granted, disclaimers, limitation of liability, indemnification, and governing law) will survive.

Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from these terms or a Snowshack product not otherwise subject to app-store-mandated dispute processes will be brought exclusively in the state courts located in Alameda County, California, or the federal courts located in the Northern District of California, and you and Snowshack each irrevocably consent to the exclusive jurisdiction and venue of those courts and waive any objection based on inconvenient forum. This provision does not deprive you of any right you may have to bring a qualifying claim in small claims court, or of any mandatory venue right that applicable law grants you and that cannot be waived by agreement.

App store additional terms

If you obtain a Snowshack app through a third-party app store or platform, that store's or platform's terms — and any minimum terms or end user license agreement it requires between an app's developer and its users — apply to your use of that app in addition to these terms. Where those additional terms conflict with, or add requirements beyond, these terms, the additional terms govern solely with respect to your use of the app obtained from that platform.

If you obtained a Snowshack app from the Apple App Store, the following additional terms apply and, in the event of a conflict, control over the corresponding provision above solely as to that app: this license is limited to a non-transferable license to use the app on Apple-branded products you own or control, as permitted by the Apple Media Services Terms and Usage Rules; Apple has no obligation to furnish maintenance or support for the app; in the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you, and Apple has no other warranty obligation with respect to the app; Apple is not responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation; Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app or your possession or use of the app infringes a third party's intellectual property rights; you represent you are not located in a country subject to a US government embargo or on a US government restricted-parties list, and you are not on any such list; and Apple and Apple's subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, will have the right to enforce these terms against you as a third-party beneficiary.

If you obtained a Snowshack app from Google Play, your use of that app is also subject to the Google Play Terms of Service and the Google Play Business and Program Policies, including the default end user license agreement terms Google requires between an app's developer and its users where the developer does not provide its own, and, in the event of a conflict, those Google terms control over the corresponding provision above solely as to that app: Snowshack, not Google, is solely responsible for the app and its content, for any support or maintenance, and for addressing any claims relating to the app (including product liability, legal or regulatory non-conformity, consumer protection, and intellectual property infringement claims); Google is not responsible for the app or its content and, to the extent it processes payments, handles purchases, refunds, cancellations, and auto-renewals under its own terms; and your license to the app is a non-transferable license to use it on Android-powered devices you own or control, consistent with the usage rules in the Google Play terms.

Changes to these terms

We may update these terms as Snowshack products evolve. If we make a material change, we will update the "Last updated" date above and, where appropriate, provide additional notice (such as an in-app message). Continued use of a Snowshack product after a change takes effect means you accept the updated terms.

Miscellaneous

If any part of these terms is found unenforceable, the rest remains in effect. These terms, along with our Privacy Policy and any product-specific terms, are the entire agreement between you and Snowshack regarding your use of Snowshack products. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Contact

Questions about these terms can be sent to [email protected]. To see, correct, or delete the data we hold about you, use the same address or follow the product-by-product instructions on Delete your data.